Mr. Ritesh Ghai
Chief Customer Success Officer, SAS & Customer Service
Ritesh Ghai is a seasoned professional with over 24 years of expertise in customer experience, process optimization, and digital transformation. An alumnus of the Institute of Hotel Management, Mumbai, and XLRI Jamshedpur, he specializes in designing seamless customer journeys and leveraging technology to enhance core service operations.
Throughout his career, Ritesh has worked with leading global organizations across hospitality, telecom, and real estate, including Marriott, Vodafone, Lodha, Mahindra Lifespaces, and L&T Realty. He has been instrumental in spearheading process and digital transformation initiatives, driving innovation and operational excellence.
At BPTP, Ritesh leads Customer Experience, Service Operations, and Digital Transformation, playing a pivotal role in shaping the company’s customer-centric and tech-driven approach. His strategic leadership continues to enhance BPTP’s service excellence and digital evolution.
